Where do you ship from?

Our products are sourced from all over the US with average 3-7 days.

Order Fulfillment

We process all in-stock orders from Monday-Friday (excluding U.S. holidays). Tracking number emails may be sent before the order has left our location. Please allow 24 hours after receiving a tracking number for it to update.

Please note, if you receive a tracking number during a weekend or major U.S. holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product’s page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Customs and Duties

Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per U.S. Federal Law, we cannot and do not misrepresent package(s) as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for packaged seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number is then sent directly to the email address provided by you during checkout.

Please check your email’s “spam” folders if you did not receive a tracking number.

To track the status of your package visit USPS.com and enter your tracking number or call:

Domestic General Information – USPS
1-800-ASK-USPS (1-800-275-8777)

For all USPS shipping options, please allow up to 48 business hours for tracking information to update or begin to show movement in the USPS automated tracking system.

 

Order Changes/Cancelations

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes. Once an order has shipped, the order is final.

Fraud Protection Policy

All transactions are subject to verification and review by The Must Ave LLC.

We reserve the right to refuse any transaction, sale, or shipment of order(s) due to suspected fraud or unauthorized/illegal activity.

We reserve the right to refuse or cancel any order where a shipping or billing address or credit card information is not verifiable.

Refunds for order cancellations will only be issued to the original payment method used during checkout.

All Sales are final

 

For assistance contact customer service at: 
TheMustAve@gmail.com

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